Wednesday, February 19, 2025

Troubleshooting Internet Service Provider (ISP) Router

    In this passage, I'm sharing a thought process or decision tree where I find a resolution of re-establishing internet service with my contracted ISP.

Proceed at the resident's own risk:
    Now I'm experienced in simple IT problem-solving and troubleshooting. I don't know about all landlords or apartment units or claim to have experience working with all ISP info structures or networking. The steps I outline below will bring back a resident's internet service online.

How I got my ISP service restored by doing the following:

  1. Attempted to connect to my residence's router. Where I established a connection and noticed I lacked off internet connection. 
  2. On the same device. I disconnected from my unit's WIFI network. Then "forgot" or "removed" that WIFI network.
  3. Proceeded with reconnecting to my unit's WIFI network. (If you still lack internet service, continue past step 3.)
  4. Turn off or power off the device. 
  5. Turn on or power on that same device.
  6. Reconnect to your unit's WIFI network. (If you still lack internet service, continue past step 6.)
  7. Physically locate your unit or residence router.
  8. Arrive at the shelter's router.
  9. With the router in hand. Orient the router to the rear panel, where you notice a red button or reset switch. Press and hold that button for approximately 30 to 60 seconds. Or when the front panel lights start to change colors. Then, move your finger off the red button. Now we wait until the lights turn green again. (If you still lack internet service, continue past step 9.)
  10. Within the Media Panel, locate the outlet. Unplug all devices connect to that outlet. Wait 60 seconds. Plug all devices back into the outlet. (If you still lack internet service, continue past step 10.)
    1. Note: Step 10 is where I frequently arrive at a resolution and restore my unit's internet service.
    If the tenant still has internet connectivity issues. I recommend they call the ISP support line. They can google for the phone number or call their ISP's contact information. Then proceed to troubleshoot your specific circumstances with the appropriate guidance of the support employee.

As the reader, I hope you gleaned more helpful and insightful knowledge.

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